This Privacy Policy explains how AI Psychology Balance ("the App", "we", "us") collects, uses, and shares your information when you use our mobile application. By creating an account and using the App, you agree to the practices described in this policy.
Important — AI processing. The App is an AI-based psychological support tool. To provide AI responses and analyze your tests, your input is sent to a third-party AI service (OpenAI) for processing. We ask for your explicit consent inside the App before any such data is sent. See the section "Third-Party AI Processing" below.
1. Information We Collect
Information you provide
Account information — your email address, used to create and sign in to your account (via email/password, Sign in with Apple, or Google Sign-In).
User content — the content you create in the App, including chat messages, voice recordings, images you attach, and your answers to psychological tests and their results.
Profile photo — an optional profile picture you select from your device's photo library (stored locally on your device).
Onboarding answers (health-related data) — when you first open the App, you can answer a short set of questions: your name or nickname, the topics that brought you here, how you have been feeling, a standard anxiety and mood self-check (PHQ-4), questions about sleep, energy, stress and support, a question about thoughts of harming yourself, an optional short free-text note, and how you would like the chat to talk to you. These answers concern your mental wellbeing and are treated as sensitive health-related data. They are stored in your account once you create it, and are used to show your emotional profile and to write your personal letter (see section 3). The self-check is not a medical diagnosis.
Reports about AI responses — when you report an AI response, we receive the reported response, your previous message, the reason you chose and your optional comment, so that we can review it.
Information collected automatically
Usage and device data — app interactions, device model, operating system, language, and similar technical information, collected through analytics tools.
Crash and diagnostic data — information about crashes and errors to help us fix problems.
Push notification identifiers — a device token used to deliver notifications.
Temporary anonymous identifier — before you create an account, the App signs in with a temporary anonymous Firebase identifier, used only to authorize the request for your personal letter to our AI service. No answers or other content are stored under it.
Country for helplines — to show crisis helplines for the country you are in, the App reads the country of your mobile network or SIM card (or your device's region) on your device. This country is used on the device only and is not sent to us.
Subscription data — your subscription status and purchase history (we do not receive or store your payment card details; those are handled by Apple and Google).
2. How We Use Your Information
To provide AI-based psychological support (chat) and to analyze your test results.
To show your emotional profile and write your personal letter from your onboarding answers, and to show crisis helplines and recommend talking to a specialist when your answers suggest you may need more support.
To create and manage your account and authenticate you.
To store and display your session and test history.
To process and manage your subscriptions.
To send push notifications (where enabled).
To monitor, maintain, secure, and improve the App through analytics and crash reporting.
To respond to your support requests.
We do not sell your personal data, and we do not use your conversations or test answers for advertising.
3. Third-Party AI Processing (OpenAI)
To generate AI psychologist responses, to analyze your psychological tests and to write your personal letter after the onboarding, the App sends your input — including your chat messages, voice recordings, attached images, test answers and onboarding answers — to OpenAI (OpenAI, L.L.C., United States), a third-party AI service, for processing.
What is sent: the text, audio, images, test answers and onboarding answers you submit within the relevant feature.
How it is sent: through our server on Cloudflare, which checks that the request comes from the App and forwards it to OpenAI without storing its content.
Who it is sent to: OpenAI, which processes the data to return a response or analysis.
Why: solely to generate the AI responses and analysis you request within the App.
Your consent: we request your explicit consent inside the App before any data is sent to OpenAI. If you do not consent, the AI features are not used and no data is sent.
OpenAI processes this data under its own privacy terms, which provide protections substantially equivalent to those described in this policy. You can review OpenAI's privacy practices at https://openai.com/policies/privacy-policy.
4. Service Providers We Share Data With
We share limited data with the following service providers ("sub-processors") strictly to operate the App:
Our service providers, including OpenAI and Google, are located in the United States and other countries. By using the App, you understand that your information may be transferred to and processed in countries that may have data-protection laws different from those in your country.
6. Data Retention
We retain your account information and content for as long as your account is active. You can delete your account and associated data at any time in the App (Profile → Delete account); this takes effect immediately. You can also request deletion by email, as described on the account deletion page; we process email requests within 30 days. Some limited data is kept after deletion where required by law or for billing — see the account deletion page for details.
7. Your Rights
Depending on your location (including under the EU GDPR and the California CCPA/CPRA), you may have the right to access, correct, export, or delete your personal data, and to withdraw consent. You can delete your account and data yourself in the App (Profile → Delete account) or by email. To exercise any of the other rights, contact us at Aipsychologys@gmail.com. We will not discriminate against you for exercising these rights.
8. Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
The App is not directed to children under the age of 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will revise the "Last updated" date above and, where appropriate, notify you within the App. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at: